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Shipping & Returns

Trial Period      

Please note your purchase from BRAIDEDRUGSHUT will appear on your credit card statement as BRAIDEDRUGSHUT.

BraidedRugsHut.com, we let our customers try out standard sized rugs, risk free for 15 days from the original shipping date. If you are not completely satisfied with the look, feel, or size of the rug that you purchased, you can return the rug to the manufacturer for a) a full refund or b) an in-store credit to purchase another rug in our store. The only risk to you is that you will be responsible for shipping the rug back to the manufacturer and a 15% restocking fee would be charged. Custom made rug orders, once in production,cannot be cancelled. A custom made rug cannot be returned except for a qualifying manufacturers defect.

General Shipping

At BraidedRugsHut.com, all shipments within the contiguous USA are free. Generally, orders placed with us will leave our warehouse within one business day. Occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS. We reserve the right to use any carrier.

Shipments To Alaska, Hawaii, Canada, and US Territories

We are happy to ship to one of these areas but unfortunately additional shipping will be charged. To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process. Costs are determined by your exact location. All shipments to one of these areas will also ship within 3 business days. In most cases, your order will leave our warehouse within 1 business day.

International Shipping

Unfortunately, we do not offer international shipping at this time.

Damages & Exchanges

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Our products are backed by a manufacturer's warranty. If your item has a manufacturers defect, please contact the manufacturer as instructed in the paperwork that came with the product. Upon notification, a Return Authorization Number will be issued by the manufacturer.If you need help contacting the manufacturer, feel free to contact us.

Returns

Please note your purchase from BRAIDEDRUGSHUT will appear on your credit card statement as BRAIDEDRUGSHUT.

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

  1. You decided to cancel your order: If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below. If your order is for a Custom Made Rug and the rug is in production, the order CANNOT be cancelled.
  2. You received the product but the product is visibly damaged:  If the item is damagedged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
  3. You received an item that appears to have been damaged during shipping: If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please examine the rug for any damages.If everything looks okay, there is no reason to contact us or file a shipping damage claim. If your rug is damaged due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out a new rug at no cost to you.
  4. You've received the product but you've decided you want to return it: If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
    1. The item must be unopened, unused, and still in the original packaging.
    2. You must contact the manufacturer that you'd like to return the item within 15 calendar days of the original shipping date.
    3. You MUST contact the manufacturer to get a Return Authorization Number and return instructions PRIOR to returning the item.
    Custom Made Rugs cannot be returned unless there is a manufacturers defect.If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners:
    1. You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
    2. You can get a cash refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.
    In either case, you are responsible for return shipping charges to return the product to the manufacturer.
  5. You refuse the delivery of your order, and it comes back to us: If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.

 
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